FAQ

Here you’ll find everything you need to know about our Make-up FX and Prosthetics products, along with general information.

Shipping & Delivery

WHAT ARE THE POSTAGE AND PACKING CHARGES FOR EACH PRODUCT?

Postage and packing costs are subject to many variations depending on product and destination. We provide information on postage costs with each product above the product price and total delivery costs for your order will be displayed towards the end of the order process, before you enter your payment details.

HOW LONG DOES DELIVERY TAKE?

Please allow roughly the following times for delivery of your order. These times are estimated and may vary slightly.

Ready Made Prosthetics, Millennium Masks, FX Props & Prop Making

  • UK – Allow 7 – 10 working days from placing your order for appliances to be run, and 1-3 days for postage.
  • International – Allow 14 working days from placing your order for appliances to be run, and 2-10 days for postage, depending on which service is used.
  • For deliveries to China and the Far East please allow 20 working days.

DVDs

  • UK – Up to 7 working days from placing your order.
  • International – Up to 14 working days from placing your order.
  • For deliveries to China and the Far East please allow 20 working days.

If multiples of the same designs are ordered, a longer lead-time may be needed, as there is only one mould per design.

If an order is needed by a specific date, please contact us on telephone number +44 (0) 1296 392 010 or email info@mfxwarehouse.co.uk. Rush orders may be subject to a rush fee.

Once the courier collects an order, it is no longer the responsibility of MFX Warehouse. For time sensitive orders, we recommend the customer organise a same day courier to ensure the appliances arrive on time.

HOW WILL I KNOW WHEN MY PRODUCT HAS BEEN DISPATCHED?

You will receive an email from us confirming that your product has left our workshop.

HOW DO YOU SHIP YOUR PRODUCTS?

By TNT, DHL or Royal Mail, depending on which service is the most appropriate for your order.

WILL MY ORDER ARRIVE ON TIME?

We send all our orders out with a tracked and signed service, however sometimes, as with all couriers, delays may incur from time to time. If you have an urgent deadline and need to arrange your own courier please contact us by email to discuss: info@mfxwarehouse.co.uk.

DO PRODUCTS EVER GET HELD UP AT INTERNATIONAL CUSTOMS?

On very rare occasions we have experienced the larger products being held at US and Australian customs. This has been for a period of up to 2 weeks and unfortunately is entirely out of our control. In all cases where customs have held products these items were eventually released without any problems.

Ready Made Prosthetics

ARE THERE ANY HEALTH AND SAFETY RISKS?

MFX Warehouse is not responsible for any skin reactions caused by the appliances or materials used when applying the prosthetics.

The appliances themselves are made from completely skin safe materials. Care must always be taken when using any prosthetic adhesives and colours, so be sure to follow the instructions of the products you choose to use.

For professional use only.

CAN YOU PROVIDE CUSTOMISED PROSTHETICS?

MFX Warehouse sells only the exact products which are displayed on this website, however our parent company Millennium FX Ltd makes bespoke prosthetics to customers’ specifications. Please be aware that a custom made prosthetic will be more expensive than a ready made equivalent.

For customised flesh tones for products displayed on this website, please contact us on telephone number +44 (0) 1296 392 010 or email info@mfxwarehouse.co.uk.
Custom orders may be subject to an admin fee.

Please contact Millennium FX directly to discuss your requirements:

WHAT’S THE DIFFERENCE BETWEEN SINGLE USE AND REUSABLE PROSTHETICS?

There are two main factors; softness and the edges. For a prosthetic to look completely realistic it needs to be flesh like and move naturally when worn, so the edges of the appliance need to be able to blend seamlessly into the wearer’s skin.

Blending the edges into the skin means they dissolve away and when the appliance is removed from the subject, the soft material it is made of inevitably gets damaged. For those reasons you have a prosthetic that can only be used once and are thus ‘single use’ appliances, designed primarily for use in film, television and theatre.

To make a prosthetic reusable it needs to be manufactured in a firmer rubber, so that it will survive repeated use and repeated application of adhesives. For this reason the edges can’t be tissue thin as they will get damaged quickly and consequently, a reusable appliance can’t be blended as perfectly. Reusable appliances are primarily designed for training in casualty simulation scenarios where total realism isn’t the primary objective.

Of course it’s not always clear-cut that you would only use single use prosthetics for film, television and theatre and reusable for casualty training and simulation only. There are instances where either discipline can use the other’s approach; some of the larger appliances such as the “Large Open Fracture” for example, are designed to be strapped on under clothing rather than glued to the skin. In such cases the edges aren’t important as the effect is shown through torn and damaged clothing, which hides them. This approach works well for live casualty simulation scenarios as well as film, television and theatrical make-up. In addition many (but not all) of the appliances can be manufactured as both reusable and single use, as the modelling on the appliances is suitable for working in both ways.

IF I BUY A SINGLE USE AND A REUSABLE VERSION OF THE SAME APPLIANCE, WHAT WILL THE DIFFERENCES BE?

Single use appliances will be very soft to the touch as they are made with a platinum silicone gel, which mimics the softness and feel of flesh. The appliance will be all one colour (whichever you choose out of the 4 available) so all the colouration to match to the surrounding skin and to highlight the details in a wound for example, are done by you once you have applied the prosthetic. The appliance will come with a ‘flashing’ attached via a tissue thin edge. This flashing helps protect the delicate edge from curling and getting damaged before use. The edge and the ‘skin’ of the appliance are made from a urethane plastic which is also used to make baldcaps. This plastic acts as an encapsulate for the silicone gel as well as creating an edge which can be dissolved with acetone or 99% isopropyl alcohol. The appliance will be on a ‘former’ if it’s a large appliance (such as a neck) to keep its shape, or come flat packed if it’s a smaller appliance. Once the prosthetic has been applied to a subject, on removal it will tend to break up and the edges will be ruined so it can’t be used again.

Reusable appliances are made from a tougher silicone rubber. They’re more durable and are firmer to the touch than real skin. The entire piece is manufactured from a silicone rubber so the edges won’t blend with alcohol or acetone as the single use appliance edges will. The reusables already have a small amount of additional colouration mostly in the wounds, in order to achieve a more instant effect when applied and to reduce the amount of ‘make-up’ required on top of them. When removed, if applied with adhesive, the appliance can be carefully cleaned and be good to use again and again.

HOW DO I GO ABOUT CHOOSING A BASE COLOUR FOR MY PROSTHETIC?

We have picked 4 shades – Pale, Medium, Warm and Dark flesh – based on the most commonly requested skin tones. If in doubt it’s always better to go with the slightly paler colour option as that will be easier to warm up rather than a darker shade which is much harder to lighten afterwards with make-up.

If you need an alien skin tone (not flesh tone) please contact us by email – info@mfxwarehouse.co.uk – to discuss.

HOW DO I APPLY THE READY MADE PROSTHETICS?

You will need a skin safe adhesive to apply to the skin – with a silicone adhesive like Sil-Key or Telesis or a water based adhesive like Pro-Key or Prosaide.

HOW LONG WILL THEY STAY ON FOR?

This is dependant on which kind of appliance you have, which adhesive you use and the situations they are used in. You always need to consider the circumstances in which the appliance is being used before deciding the best adhesives for the job.

CAN YOU RECOMMEND ADHESIVES AND BLOOD PRODUCTS?

There are a variety of these products on the market. We recommend that you contact our main supplier Neill’s Materials and their staff will be able to advise you on which products are appropriate for your needs.

Contact details

Tel: + 44 (0) 1284 630 028
Email: info@neillsmaterials.co.uk
Web: www.neillsmaterials.co.uk

HOW DO I REMOVE THEM?

Use a specialist skin safe remover, available from companies like Neill’s Materials as detailed above.

WHAT IS THE PACKAGING LIKE FOR THE FIRST AID SIMULATION AND TACTICAL MEDIC KITS?

Plain and practical; we use robust brown cardboard carriage boxes, plastic zip lock bags, vac sheets, bubble wrap and foam to ship these items in. This is because we do not want to increase the retail price by adding unnecessary, branded packaging or make-up kit bags, which can be very expensive. These products are hand made for each customer rather than designed to be displayed in shops, so the packaging needs only to do its job properly, in protecting the products during shipping.

ARE THERE ANY HEALTH AND SAFETY RISKS?

The appliances themselves are made from completely skin safe materials. Care must always be taken when using any prosthetic adhesives and colours, so be sure to follow the instructions of the products you choose to use.

WHERE CAN I LEARN MORE ABOUT PROSTHETIC APPLICATION SKILLS?

There are many resources available from internet forums to courses. We run our own prosthetic application courses at the Neill Gorton Prosthetics Studio and our range of DVDs also covers this subject.

CAN YOU ISSUE AN INVOICE FOR A BULK ORDER RATHER THAN BUYING THROUGH THE WEBSITE?

Yes, you can buy goods using a Purchase Order if you require multiple casualty simulation kits for mass casualty training situations, or multiple prosthetics for a production company, educational facility or business for example. Please contact us to discuss on telephone number +44 (0) 1296 392 010 or email info@mfxwarehouse.co.uk

CAN YOU PROVIDE CUSTOMISED PROSTHETICS?

MFX Warehouse sells only the exact products which are displayed on this website, however our parent company Millennium FX Ltd makes bespoke prosthetics to customers’ specifications. Please be aware that a custom made prosthetic will be more expensive than a ready made equivalent.

Please contact Millennium FX directly to discuss your requirements:

Tel: +44 (0) 1296 392 010
Email: info@millenniumfx.co.uk
Web: www.millenniumfx.co.uk

DO YOU SELL YOUR PRODUCTS WHOLESALE TO DISTRIBUTORS?

Yes, this is something that we do. Please contact us to discuss on telephone number +44 (0) 1296 392 010 or email info@mfxwarehouse.co.uk.

DVDs

DO YOU PROMOTE PARTICULAR MATERIALS AND PRODUCTS IN THE DVDS AS A RESULT OF SPONSORSHIP BY THE COMPANIES WHO MAKE THEM?

No, none of our DVDs are linked to suppliers.

IS IT NEILL DEMONSTRATING IN THE DVDS?

Yes, in every single one.

ARE THEY SUITABLE FOR FURTHER AND HIGHER EDUCATION PURPOSES?

Yes, these are practical, instructional DVDs that are relevant to anyone studying prosthetics, and many colleges have multiple copies in their libraries.

CAN YOU ISSUE AN INVOICE FOR A MULTIPLE ORDER RATHER THAN BUYING THROUGH THE WEBSITE?

Yes, if you would like to make a business purchase of multiple DVDs on behalf of an educational facility or company, please email info@mfxwarehouse.co.uk or call us directly on +44 (0) 1296 392 010 and we will arrange an invoice upon receipt of your Purchase Order or an order in writing.

DO YOU SELL YOUR PRODUCTS WHOLESALE TO DISTRIBUTORS?

We do. Please contact us to discuss on telephone number +44 (0) 1296392010 or email info@mfxwarehouse.co.uk

Masks

CAN YOU BUILD ME A CUSTOM MASK?

If you need a bespoke or custom mask please contact our team at Millennium FX – info@millenniumfx.co.uk

ARE THERE SIZE OPTIONS?

Unless stated, the masks are designed to be one-size-fits-most.

WILL YOU BE BRINGING OUT OTHER CHARACTERS?

Yes – we are always working on more masks both for the Doctor Who range and our own Millennium FX Originals.  We will notify subscribers to our mailing list when new masks are due to come out. Sign up here (LINK).

CAN I USE THE MASKS FOR MY LIVE EVENT/HALLOWEEN ATTRACTION?

Yes.

CAN I USE THE MASKS IN A COMMERCIAL OR FILM PROJECT (FILM, TV, COMMERCIAL, YOUTUBE, THEATRE, MERCHANDISE, ETC)?

Additional rights, usage contracts, and permission are necessary to use copyrighted work. For any of the Doctor Who characters you would need to contact the BBC and negotiate direct with them. We cannot assist with this. For use of any of the Millennium FX Originals you will need to get in touch with us direct – info@mfxwarehouse.co.uk.

STOCK

We will have certain items in stock and some which are built once ordered so our delivery times will vary.

LONGEVITY

The masks are delicate and need to be handled carefully but if used appropriately with due care and maintained correctly then your mask should last for years.

REPAIRS

Each masks will come with maintenance and repair instructions. If you need us to repair the mask for you please send photographs of the issue to info@mfxwarehouse.co.uk with your order number and we will offer advice or a quote for repairs.

DO YOU SELL YOUR PRODUCTS WHOLESALE TO DISTRIBUTORS?

We do. Please contact us to discuss on telephone number +44 (0) 1296392010 or email info@mfxwarehouse.co.uk

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